Shipping Policy
Last updated: 8/9/2025
1. Digital Service Delivery
Edzoro is primarily a digital education platform. Most of our services are delivered online:
- Course Access: Immediate access upon successful payment
- Live Classes: Join links sent via email before class time
- Digital Materials: Available for download from your dashboard
- Assignments & Resources: Accessible through your student portal
- Certificates: Digital certificates available upon course completion
Instant Access
After payment confirmation, you'll receive login credentials and course access within 5-10 minutes.
2. Physical Materials (if applicable)
For courses that include physical study materials or merchandise:
2.1 Shipping Coverage
- Domestic Shipping: Available across India
- International Shipping: Limited to select countries
- Shipping Partners: Blue Dart, DTDC, India Post
2.2 Delivery Timeline
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities | 2-4 business days | 1-2 business days |
| Other Cities | 4-7 business days | 2-4 business days |
| Rural Areas | 7-10 business days | 5-7 business days |
3. Shipping Charges
3.1 Digital Services
- All online courses and digital materials: FREE delivery
- No shipping charges for course access and digital content
3.2 Physical Materials
- Free Shipping: Orders above ₹999
- Standard Shipping: ₹99 for orders below ₹999
- Express Shipping: ₹199 (additional charges)
- Cash on Delivery: Additional ₹50 charges
Special Offer
First-time customers get FREE shipping on all orders, regardless of order value!
4. Order Processing
4.1 Digital Orders
- Payment confirmation received
- Account activation within 5-10 minutes
- Welcome email with login credentials sent
- Course materials become immediately accessible
4.2 Physical Orders
- Order confirmation within 2 hours
- Processing and packaging: 1-2 business days
- Dispatch notification with tracking details
- Delivery as per timeline above
5. Order Tracking
5.1 Digital Services
- Course access status available in your dashboard
- Email confirmations for all course enrollments
- Live class schedules and joining instructions sent via email
5.2 Physical Shipments
- Tracking number provided via email and SMS
- Real-time tracking on courier partner website
- WhatsApp updates for delivery status
- Call our support team for tracking assistance
6. Delivery Issues and Resolution
6.1 Digital Access Issues
- Contact support immediately if you don't receive access within 30 minutes
- Check spam folder for welcome emails
- Verify payment status in your account
6.2 Physical Delivery Issues
- Damaged Package: Report within 24 hours of delivery
- Wrong Item: Contact support for immediate replacement
- Missing Package: We'll investigate and arrange replacement
- Delivery Delay: Compensation or expedited replacement offered
7. Address and Contact Information
7.1 Shipping Address Requirements
- Complete address with pincode mandatory
- Mobile number required for delivery coordination
- Landmark details helpful for faster delivery
- Address changes allowed up to 24 hours after order
7.2 Delivery Contact
- Delivery partner will call before delivery
- Alternative contact number recommended
- Preferred delivery time slots available in select cities
8. International Shipping
8.1 Digital Services
- Available worldwide with internet access
- Multi-timezone support for live classes
- Currency conversion available for international payments
8.2 Physical Materials
- Currently shipping to: USA, UK, Canada, Australia, UAE
- Delivery time: 10-15 business days
- Customs duties and taxes: Customer responsibility
- International shipping charges: ₹2,499 onwards
Important Note
This shipping policy applies to all orders placed on edzoro.com. We reserve the right to modify this policy with reasonable notice. For the most current information, please check this page before placing an order.